Any question ?

A question about your order placed on our e-shop or in store? The answer is undoubtedly here! If you would like more information or ask us for advice, you can write to us at hello@admiseparis.com

Delivery & Collection

Delivery is free in mainland France from € 250 of purchases

  • Home delivery against signature
  • Parcel relay (France)
  • Collection in store (as soon as your order is ready, you will receive an email inviting you to pick it up in store).

You can pick up your order for free at the Admitted store. If you choose this option, you will receive an email as soon as your order is ready.

  • Delivery times are 3 to 7 working days for Europe and 5 to 10 days for the rest of the world. You will receive a tracking number as soon as your order ships.
  • During the holiday season, the deadlines may be extended by a few days. We cannot be held responsible for any delays in postal services.
  • In the event of a pre-order, the delivery times will be indicated on the page of the product concerned. If your order includes several items including a pre-order, it will be sent to you in its entirety as soon as all the products are available for shipment, unless expressly requested by you at hello@admiseparis.com

Any order outside the European community may give rise to local customs or VAT charges. Admise Paris cannot be held responsible for any customs or VAT charges upon receipt of your order.

Returns & Exchanges

You have 15 days following receipt of your order to request a return. This period is extended to 30 days in December and August.

FREE RETURNS:

Return requests from the countries indicated below are made directly to our RETURN PORTAL

Germany, Austria, Belgium, Croatia, Spain, Estonia, Finland, Metropolitan France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Czech Republic, Slovakia, Slovenia.

You will be able to choose your method of reimbursement (credit note or reimbursement) and will receive a return slip to stick on your package.
The refund of your package will be triggered within 7 days of receipt of your package after verification of its condition by us (new product with label).

For countries not listed above, returns are your responsibility. : You can return your order to us at the following address:

Admitted Store - ZLB CORP
43 rue de la Folie Méricourt
75011 Paris
FRANCE

Please attach your order form to your package. for your return to be processed quickly.

In case of doubt, error on the size or color of your product or in case of problem (defective product, damaged package) you can request an exchange through our RETURN PORTAL


An exchange request is possible only for a product of the same price or a price lower than the price of the product ordered during the first orderIf the amount of the product desired in exchange is lower than the price of the first product ordered, we will refund the difference.

You have a period of 15 days following receipt of your order to request an exchange. 
This period is extended to 30 days in December and August.

Exchange requests from the countries listed below are made directly to our RETURN PORTAL
You can note in the comments the product you wish to receive in exchange, taking care to note its size and color.

Germany, Austria, Belgium, Croatia, Spain, Estonia, Finland, Metropolitan France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Czech Republic, Slovakia, Slovenia.

For countries not listed above, exchanges are not possible. Returns are your responsibility : You can return your order to us at the following address:

Admitted Store - ZLB CORP
43 rue de la Folie Méricourt
75011 Paris
FRANCE

Please attach your order form to your package. for your return to be processed quickly.

If you have chosen the withdrawal option, the return or exchange of your order must be made directly to the Admise store at 43 rue de la Folie Méricourt Paris 11th. The shop is open Tuesday to Saturday from 12:00 p.m. to 19:00 p.m.

You bought one or more products in our Admise store and wish to proceed with a return? You have 15 days to come to the store (one month in December, July and August) to make an exchange or to request a credit note valid for one year on the site and in the store. We do not refund purchases made in store.

Within 7 days of receipt of your package and after verification by us of the product (new with label), we will refund your order (excluding initial shipping costs).


- The refund will be made in the form of a credit note valid for one year on the site and in the shop or a refund on the credit card used for the purchase. depending on your choice on the return portal.

- If the initial payment for your order was made with a gift card, the latter will be credited with the amount of the refund. and its validity period will be reset.

You will receive a notification by email.

Claim

Steps to follow :

First of all, check with your neighbors and your caretaker if your package has not been received for you. It also happens that packages are marked as "delivered" and yet do not arrive until a few days later.
If you finally find your package, please let us know by return email.

If it's not the case :
1: Make a complaint to the delivery service concerned
Colissimo post: https://aide.laposte.fr/contact/colissimo

2: Send us an email specifying the number of your order and attach as an attachment (in PDF) a sworn statement to contest the delivery of your package as well as a photocopy of your identity card.
As soon as we have received your documents, we will proceed on our side to a complaint with our logistics department in order to try to find your lost package.
When we have some answers, we will get back to you in order to offer you a solution.
To help you write your letter, here is a template you can copy: Link to the sworn attestation model 

Our quality team ensures that our products meet our requirements. However, it may happen, despite our vigilance, that one of your products has a manufacturing defect.

Please send an email to hello@admiseparis.com so that we can process your complaint. We will send you a return form and exchange the defective product if it is still available. If this is not the case, we will offer you a similar product, a credit or a refund.

Size error on the label, wrong product received? Please send an email to hello@admiseparis.comso that we can process your complaint. We will send you a return form and exchange the product if it is still available. If this is not the case, we will offer you a similar product, a credit or a refund.

Want to make a change to your order? (change of address, modification of a size or a color, addition or withdrawal of an ordered product, cancellation of an order ...) You can send us an email at hello@admiseparis.com

  • If your order has not yet been delivered to our carrier: we can respond favorably to your request and make the requested changes or cancel your order
  • If your order has already been delivered to our carrier, it will be impossible for us to make a change or cancel it.

We make every effort to ensure that your order is delivered to you on time. If unfortunately you notice a significant delay in the shipment of your order, do not hesitate to write to us athello@admiseparis.com.

If you were unable to collect your package on time or if an error occurred during shipping and you notice a return to sender on your package tracking, please write to us athello@admiseparis.comin order to let us know. As soon as we receive your package, we will send it back to you so that it can be delivered to you as soon as possible.