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Orders: the FAQ

A question about your order placed on our e-shop or in store? The answer is undoubtedly here! If you would like more information or ask us for advice, you can write to us at hello@admiseparis.com

- We will respond to you within 48 hours on weekdays.

- You don't have an answer? Don't forget to check your spam emails, our email may have been slipped by mistake ...

FAQ - SHIPMENTS

1. Free delivery in France

Delivery is free in mainland France from € 250 of purchases

2.Choice of delivery

We offer several shipping methods for your orders:

- Home delivery against signature
- The parcel relay (France)
- Collection in store (as soon as your order is ready, you will receive an email inviting you to come and collect it in the store).

3. Delivery delay

Delivery times are 3 to 7 working days for Europe and 5 to 10 days for the rest of the world. You will receive a tracking number as soon as your order ships.

- During the holiday season, the deadlines can be extended by a few days. We cannot be held responsible for any slowdowns in postal services.

- In case of pre-order, the delivery times will be indicated on the page of the product concerned. If your order includes several items including a pre-order, it will be sent to you in its entirety as soon as all the products are available for shipment, unless expressly requested by you at hello@admiseparis.com

4. Customs charges for non-EU countries

Important: any order outside the European Community may give rise to local customs or VAT charges. Admise Paris cannot be held responsible for any customs or VAT charges upon receipt of your order.

FAQ - RETURNS & EXCHANGES

1. I want to make a return (order with delivery)

You have 15 days following receipt of your order to request a return. This period is extended to 30 days in December and August.

- Return requests from the countries indicated below are made directly to our RETURN PORTAL

Germany, Austria, Belgium, Croatia, Spain, Estonia, Finland, Metropolitan France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Czech Republic, Slovakia, Slovenia.

You will be able to choose your method of reimbursement (credit note or reimbursement) and will receive a return slip to stick on your package.
A contribution to processing and logistics costs in the amount of €2 will be applied to your refund.

- For countries not listed above, returns are your responsibility : You can return your order to us at the following address:

Admitted Store - ZLB CORP
43 rue de la Folie Méricourt
75011 Paris - France
FRANCE

Please attach your order form to your package. for your return to be processed quickly.

2. I want to make an exchange (order with delivery) 

Exchanges of products ordered online are only possible at the Admitted shop.

Otherwise, please proceed with your return request as indicated in the previous section.
You can then place a new order for the desired product(s).

3. I would like to proceed with a return or an exchange (order picked up in store)

If you have chosen the withdrawal option, the return or exchange of your order must be made directly to the Admise store at 43 rue de la Folie Méricourt Paris 11th. The shop is open Tuesday to Saturday from 12:00 p.m. to 19:00 p.m.

4. I want to proceed with a return or an exchange (purchase in store)

You bought one or more products in our Admise store and wish to proceed with a return? You have 15 days to come to the store (one month in December, July and August) to make an exchange or to request a credit note valid for one year on the site and in the store. We do not refund purchases made in store.

5. When will my order be reimbursed?

Within 5 days of receiving your package and after verifying that the garment has not been damaged, we will refund your order (excluding initial shipping costs).
The refund will be made in the form of a credit valid for one year on the site and in the store or a refund on the bank card used for the purchase according to your choice on the return portal. You will receive a notification by email.
A contribution to processing and logistics costs in the amount of €2 will be applied to your refund when you have benefited from the free delivery of your order.

FAQ - COMPLAINTS & REQUESTS

1. My package is indicated as delivered on the delivery tracking site but I have not received it.

Steps to follow :

First of all, check with your neighbors and your caretaker if your package has not been received for you. It also happens that packages are marked as "delivered" and yet do not arrive until a few days later.
If you finally find your package, please let us know by return email.

If it's not the case :
1: Make a complaint to the delivery service concerned
Colissimo post: https://aide.laposte.fr/contact/colissimo

2: Send us an email specifying the number of your order and attach as an attachment (in PDF) a sworn statement to contest the delivery of your package as well as a photocopy of your identity card.
As soon as we have received your documents, we will proceed on our side to a complaint with our logistics department in order to try to find your lost package.
When we have some answers, we will get back to you in order to offer you a solution.
To help you write your letter, here is a template you can copy: Link to the sworn attestation model 

2. I received a defective item

Our quality team ensures that our products meet our requirements. However, it may happen, despite our vigilance, that one of your products has a manufacturing defect.

Please send an email to hello@admiseparis.com so that we can process your complaint. We will send you a return form and exchange the defective product if it is still available. If this is not the case, we will offer you a similar product, a credit or a refund.

3. I did not receive the correct product.

Size error on the label, wrong product received? Please send an email to hello@admiseparis.com so that we can process your complaint. We will send you a return form and exchange the product if it is still available. If this is not the case, we will offer you a similar product, a credit or a refund.

4. I want to cancel or make a change to my order or my information

Want to make a change to your order? (change of address, modification of a size or a color, addition or withdrawal of an ordered product, cancellation of an order ...) You can send us an email at hello@admiseparis.com

- If your order has not yet been delivered to our carrier: we can respond favorably to your request and make the requested changes or cancel your order

- If your order has already been delivered to our carrier, it will be impossible for us to make a change or cancellation.

5. My order is late

We make every effort to ensure that your order is delivered to you on time. If unfortunately you notice a significant delay in the shipment of your order, do not hesitate to write to us at hello@admiseparis.com.

6. My package is returned to the sender

If you were unable to collect your package on time or if an error occurred during shipping and you notice a return to sender on your package tracking, please write to us at hello@admiseparis.com in order to let us know. As soon as we receive your package, we will send it back to you so that it can be delivered to you as soon as possible.

Orders: the FAQ

A question about your order placed on our e-shop or in store? The answer is undoubtedly here! If you would like more information or ask us for advice, you can write to us at hello@admiseparis.com

- We will respond to you within 48 hours on weekdays.

- You don't have an answer? Don't forget to check your spam emails, our email may have been slipped by mistake ...

SHIPMENTS

1. Free delivery in France

Delivery is free in mainland France from € 250 of purchases

2.Choice of delivery

We offer several shipping methods for your orders:

- Home delivery against signature
- The parcel relay (France)
- Collection in store (as soon as your order is ready, you will receive an email inviting you to come and collect it in the store).

3. Delivery delay

Delivery times are 3 to 7 working days for Europe and 5 to 10 days for the rest of the world. You will receive a tracking number as soon as your order ships.

- During the holiday season, the deadlines can be extended by a few days. We cannot be held responsible for any slowdowns in postal services.

- In case of pre-order, the delivery times will be indicated on the page of the product concerned. If your order includes several items including a pre-order, it will be sent to you in its entirety as soon as all the products are available for shipment, unless expressly requested by you at hello@admiseparis.com

4. Customs charges for non-EU countries

Important: any order outside the European Community may give rise to local customs or VAT charges. Admise Paris cannot be held responsible for any customs or VAT charges upon receipt of your order.

RETURNS & EXCHANGES

1. I want to make a return (order with delivery)

You have 15 days following receipt of your order to request a return. This period is extended to 30 days in December and August.

- Return requests from the countries indicated below are made directly to our RETURN PORTAL

Germany, Austria, Belgium, Croatia, Spain, Estonia, Finland, Metropolitan France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Czech Republic, Slovakia, Slovenia.

You will be able to choose your method of reimbursement (credit note or refund) and will receive a return slip to stick on your package.
A contribution to processing and logistics costs in the amount of €2 will be applied to your refund.

- For countries not listed above, return shipping costs are your responsibility : you can return your order to us at the following address:

Admitted Store - ZLB CORP
43 rue de la Folie Méricourt
75011 Paris - France
FRANCE

Please attach your order form to your package. for your return to be processed quickly.

2. I want to make an exchange (order with delivery) 

Exchanges of products ordered online are only possible at the Admitted shop.

Otherwise, please proceed with your return request as indicated in the previous section.
You can then place a new order for the desired product(s).

3. I would like to proceed with a return or an exchange (order picked up in store)

If you have chosen the withdrawal option, the return or exchange of your order must be made directly to the Admise store at 43 rue de la Folie Méricourt Paris 11th. The shop is open Tuesday to Saturday from 12:00 p.m. to 19:00 p.m.

4. I want to proceed with a return or an exchange (purchase in store)

You bought one or more products in our Admise store and wish to proceed with a return? You have 15 days to come to the store (one month in December, July and August) to make an exchange or to request a credit note valid for one year on the site and in the store. We do not refund purchases made in store.

5. When will my order be reimbursed?

Within 5 days of receiving your package and after verifying that the garment has not been damaged, we will refund your order (excluding initial shipping costs).
The refund will be made in the form of a credit valid for one year on the site and in the store or a refund on the bank card used for the purchase according to your choice on the return portal. You will receive a notification by email.
A contribution to processing and logistics costs in the amount of €2 will be applied to your refund when you have benefited from the free delivery of your order.

 

COMPLAINTS & REQUESTS

1. My package is indicated as delivered on the delivery tracking site but I have not received it.

Steps to follow :

First of all, check with your neighbors and your caretaker if your package has not been received for you. It also happens that packages are marked as "delivered" and yet do not arrive until a few days later.
If you finally find your package, please let us know by return email.

If it's not the case :
1: Make a complaint to the delivery service concerned
Colissimo post: https://aide.laposte.fr/contact/colissimo

2: Send us an email specifying the number of your order and attach as an attachment (in PDF) a declaration on the honneur to dispute the delivery of your package as well as a photocopy of your identity card. As soon as we have received your documents, we will proceed on our side to a complaint with our logistics department in order to try to find your lost package.
When we have some answers, we will get back to you in order to offer you a solution.
To help you write your letter, here is a template you can copy: Link to the sworn attestation model 

2. I received a defective item

Our quality team ensures that our products meet our requirements. However, it may happen, despite our vigilance, that one of your products has a manufacturing defect.

Please send an email to hello@admiseparis.com so that we can process your complaint. We will send you a return form and exchange the defective product if it is still available. If this is not the case, we will offer you a similar product, a credit or a refund.

3. I did not receive the correct product.

Size error on the label, wrong product received? Please send an email to hello@admiseparis.com so that we can process your complaint. We will send you a return form and exchange the product if it is still available. If this is not the case, we will offer you a similar product, a credit or a refund.

4. I want to cancel or make a change to my order or my information

Want to make a change to your order? (change of address, modification of a size or a color, addition or withdrawal of an ordered product, cancellation of an order ...) You can send us an email at hello@admiseparis.com

- If your order has not yet been delivered to our carrier: we can respond favorably to your request and make the requested changes or cancel your order

- If your order has already been delivered to our carrier, it will be impossible for us to make a change or cancellation.

5. My order is late

We make every effort to ensure that your order is delivered to you on time. If unfortunately you notice a significant delay in the shipment of your order, do not hesitate to write to us at hello@admiseparis.com.

6. My package is returned to the sender

If you were unable to collect your package on time or if an error occurred during shipping and you notice a return to sender on your package tracking, please write to us at hello@admiseparis.com in order to let us know. As soon as we receive your package, we will send it back to you so that it can be delivered to you as soon as possible.

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