FREE SHIPMENTS FROM € 200 PURCHASES IN FRANCE FREE SHIPMENTS FROM € 200 PURCHASES IN FRANCE

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Orders: the FAQ

A question about your order placed on our e-shop or in store? The answer is undoubtedly here! If you would like more information or ask us for advice, you can write to us at hello@admiseparis.com

- We will respond to you within 48 hours on weekdays.

- You don't have an answer? Don't forget to check your spam emails, our email may have been slipped by mistake ...

FAQ - SHIPMENTS

1. Free delivery in France

Delivery is free in mainland France from € 200 of purchases

2.Choice of delivery

We offer several types of shipments for your orders:

- Home delivery against signature
- The parcel relay (France) - Coming soon
- Collection in store (as soon as your order is ready, you will receive an email inviting you to come and collect it in the store). - Coming soon

3. Delivery delay

Delivery times are 3 to 7 working days for Europe and 5 to 10 days for the rest of the world. As soon as your order is transmitted to our carriers, you will receive a tracking number.

- During the holiday season, the deadlines can be extended by a few days. We cannot be held responsible for any slowdowns in postal services.

- In the event of a pre-order, the delivery times will be indicated on the page of the product concerned. If your order includes several items, one of which is pre-order, it will be sent to you in its entirety as soon as all the products are available for shipment, unless you specifically request it to hello@admiseparis.com

4. I want to cancel or make a change to my order or my information

Want to make a change to your order? (change of address, modification of a size or a color, addition or withdrawal of an ordered product, cancellation of an order ...) You can send us an email at hello@admiseparis.com

- If your order has not yet been delivered to our carrier: we can respond favorably to your request and make the requested changes or cancel your order

- If your order has already been delivered to our carrier, it will be impossible for us to make a change or cancellation.

5. My order is late

We make every effort to ensure that your order is delivered to you on time. If unfortunately you notice a noticeable delay in the shipment of your order, do not hesitate to write to us at hello@admiseparis.com so that we can find a solution.

6. My package is returned to the sender

If you were unable to collect your package on time or if an error occurred during shipping and you notice a return to sender on your package tracking, please write to us at hello@admiseparis.com in order to let us know. As soon as we receive your package, we will send it back to you so that it can be delivered to you as soon as possible.

FAQ - RETURNS & EXCHANGES

1. I would like to return one or more items from my order.

You have 15 days following receipt of your order to request a return. This deadline is extended to one month in December, July and August.

- Returns are free for the following countries : Germany, Austria, Belgium, Croatia, Spain, Estonia, Finland, Metropolitan France, Greece, Hungary, Italy, Ireland, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Switzerland (for shipments whose value is less than 62CHS evening 57,49 €)

To request a return (for a refund or a credit) of all or part of your order from one of the above countries, please send an email to hello@admiseparis.com to let us know your request by specifying your order number and the name of the items concerned. We will send you a return slip to stick on your package in order to send your order back to us. Please include a note with your order specifying your initial order number.

- For countries not appearing on the above list : returns are your responsibility. You can return your order to us at the following address:

Admitted Store - ZLB CORP
43 rue de la Folie Méricourt
75011 Paris - France
FRANCE

Please include a note with your order specifying your initial order number.

2. I wish to proceed to an exchange (France, Belgium, Luxembourg and Switzerland)

Exchanges are only possible for orders placed in mainland France, Belgium, Switzerland and Luxembourg.

You can request an exchange of all or part of your order by sending an email to hello@admiseparis.com specifying the item (s) to be exchanged as well as the new item (s) you wish to receive in exchange, taking care to specify the name, color and size of the desired models. We will send you a free return slip to stick on your package in order to send your order back to us. Please include a note with your order specifying your initial order number.

Upon receipt of your package, we will proceed with a new shipment with the part (s) desired for the exchange. You will receive a tracking number as soon as we have sent your new order.
In the event that the amount thereof is lower than your first order, we will refund the difference to the bank account used for payment. In the event that the amount is greater than your first order, we will send you an invoice to settle before sending you your new order.

3. When will my order be reimbursed?

Upon receipt of your package and after checking that the garment has not been damaged, we will refund the returned item (s). You will receive a refund notification by email. In the following days, you will see the refund appear on the bank account used for the order.

4. I would like to obtain a credit note

If you wish, you can request a credit for the amount of the item (s) you wish to return to us. In this case, please specify it in your email to hello@admiseparis.com during your return request.

Upon receipt of your package, we will send you a gift card with a code valid for one year on the site and in the store.

5. I have ordered in store and wish to proceed with a return

You bought one or more products in our Admise store and wish to proceed with a return? You have 15 days to come to the store (one month in December, July and August) to make an exchange or to request a credit note valid for one year on the site and in the store. We do not refund purchases made in store.

FAQ - CLAIM

1. My package is indicated as delivered on the delivery tracking site but I have not received it.

Steps to follow :

First of all, check with your neighbors and your caretaker if your package has not been received for you. It also happens that packages are marked as "delivered" and yet do not arrive until a few days later.
If you finally find your package, please let us know by return email.

If it's not the case :
1: Make a complaint to the delivery service concerned
Colissimo post: https://aide.laposte.fr/contact/colissimo

2: Send us an email specifying the number of your order and attach as an attached document (in PDF) a declaration on honor in order to contest the delivery of your package.
As soon as we have received your document, we will proceed on our side to a complaint with our logistics service in order to try to find your lost package.
When we have some answers, we will get back to you in order to offer you a solution.
To help you write your letter, here is a template you can copy: Link to the sworn attestation model 

2. I received a defective item

Our quality team ensures that our products meet our requirements. However, it can happen that one of your products has a manufacturing defect. In this case, please send an email to hello@admiseparis.com so that we can find a solution (exchange, credit or refund of your order).
In the event of a return for a defective product, the return costs are our responsibility regardless of your country. We will send you a return slip to send your order back to us. In the event of an exchange, we will send your new product back to you upon receipt of your package.

3. I did not receive the correct product.

Size error on the label, wrong product received? Please send an email to hello@admiseparis.com so that we can send you a return slip and then proceed with the exchange of your product.

Orders: the FAQ

A question about your order placed on our e-shop or in store? The answer is undoubtedly here! If you would like more information or ask us for advice, you can write to us at hello@admiseparis.com

- We will respond to you within 48 hours on weekdays.

- You don't have an answer? Don't forget to check your spam emails, our email may have been slipped by mistake ...

FAQ - SHIPMENTS

1. Free delivery in France

Delivery is free in mainland France from € 200 of purchases

2.Choice of delivery

We offer several types of shipments for your orders:

- Home delivery against signature
- The parcel relay (France) - Coming soon
- Collection in store (as soon as your order is ready, you will receive an email inviting you to come and collect it in the store). - Coming soon

3. Delivery delay

Delivery times are 3 to 7 working days for Europe and 5 to 10 days for the rest of the world. As soon as your order is transmitted to our carriers, you will receive a tracking number.

- During the holiday season, the deadlines can be extended by a few days. We cannot be held responsible for any slowdowns in postal services.

- In the event of a pre-order, the delivery times will be indicated on the page of the product concerned. If your order includes several items, one of which is pre-order, it will be sent to you in its entirety as soon as all the products are available for shipment, unless you specifically request it to hello@admiseparis.com

4. I want to cancel or make a change to my order or my information

Want to make a change to your order? (change of address, modification of a size or a color, addition or withdrawal of an ordered product, cancellation of an order ...) You can send us an email at hello@admiseparis.com

- If your order has not yet been delivered to our carrier: we can respond favorably to your request and make the requested changes or cancel your order

- If your order has already been delivered to our carrier, it will be impossible for us to make a change or cancellation.

5. My order is late

We make every effort to ensure that your order is delivered to you on time. If unfortunately you notice a noticeable delay in the shipment of your order, do not hesitate to write to us at hello@admiseparis.com so that we can find a solution.

6. My package is returned to the sender

If you were unable to collect your package on time or if an error occurred during shipping and you notice a return to sender on your package tracking, please write to us at hello@admiseparis.com in order to let us know. As soon as we receive your package, we will send it back to you so that it can be delivered to you as soon as possible.

FAQ - RETURNS & EXCHANGES

1. I would like to return one or more items from my order.

You have 15 days following receipt of your order to request a return. This deadline is extended to one month in December, July and August.

- Returns are free for the following countries : Germany, Austria, Belgium, Croatia, Spain, Estonia, Finland, Metropolitan France, Greece, Hungary, Italy, Ireland, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Switzerland (for shipments whose value is less than 62CHS evening 57,49 €)

To request a return (for a refund or a credit) of all or part of your order from one of the above countries, please send an email to hello@admiseparis.com to let us know your request by specifying your order number and the name of the items concerned. We will send you a return slip to stick on your package in order to send your order back to us. Please include a note with your order specifying your initial order number.

- For countries not appearing on the above list : returns are your responsibility. You can return your order to us at the following address:

Admitted Store - ZLB CORP
43 rue de la Folie Méricourt
75011 Paris - France
FRANCE

Please include a note with your order specifying your initial order number.

2. I wish to proceed to an exchange (France, Belgium, Luxembourg and Switzerland)

Exchanges are only possible for orders placed in mainland France, Belgium, Switzerland and Luxembourg.

You can request an exchange of all or part of your order by sending an email to hello@admiseparis.com specifying the item (s) to be exchanged as well as the new item (s) you wish to receive in exchange, taking care to specify the name, color and size of the desired models. We will send you a free return slip to stick on your package in order to send your order back to us. Please include a note with your order specifying your initial order number.

Upon receipt of your package, we will proceed with a new shipment with the part (s) desired for the exchange. You will receive a tracking number as soon as we have sent your new order.
In the event that the amount thereof is lower than your first order, we will refund the difference to the bank account used for payment. In the event that the amount is greater than your first order, we will send you an invoice to settle before sending you your new order.

3. When will my order be reimbursed?

Upon receipt of your package and after checking that the garment has not been damaged, we will refund the returned item (s). You will receive a refund notification by email. In the following days, you will see the refund appear on the bank account used for the order.

4. I would like to obtain a credit note

If you wish, you can request a credit for the amount of the item (s) you wish to return to us. In this case, please specify it in your email to hello@admiseparis.com during your return request.

Upon receipt of your package, we will send you a gift card with a code valid for one year on the site and in the store.

5. I have ordered in store and wish to proceed with a return

You bought one or more products in our Admise store and wish to proceed with a return? You have 15 days to come to the store (one month in December, July and August) to make an exchange or to request a credit note valid for one year on the site and in the store. We do not refund purchases made in store.

FAQ - CLAIM

1. My package is indicated as delivered on the delivery tracking site but I have not received it.

Steps to follow :

First of all, check with your neighbors and your caretaker if your package has not been received for you. It also happens that packages are marked as "delivered" and yet do not arrive until a few days later.
If you finally find your package, please let us know by return email.

If it's not the case :
1: Make a complaint to the delivery service concerned
Colissimo post: https://aide.laposte.fr/contact/colissimo

2: Send us an email specifying the number of your order and attach as an attached document (in PDF) a declaration on honor in order to contest the delivery of your package.
As soon as we have received your document, we will proceed on our side to a complaint with our logistics service in order to try to find your lost package.
When we have some answers, we will get back to you in order to offer you a solution.
To help you write your letter, here is a template you can copy: Link to the sworn attestation model 

2. I received a defective item

Our quality team ensures that our products meet our requirements. However, it can happen that one of your products has a manufacturing defect. In this case, please send an email to hello@admiseparis.com so that we can find a solution (exchange, credit or refund of your order).
In the event of a return for a defective product, the return costs are our responsibility regardless of your country. We will send you a return slip to send your order back to us. In the event of an exchange, we will send your new product back to you upon receipt of your package.

3. I did not receive the correct product.

Size error on the label, wrong product received? Please send an email to hello@admiseparis.com so that we can send you a return slip and then proceed with the exchange of your product.

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